Delivery/Pick Up

Delivery

We take as much pride in delivery as we do in creating our products. Each delivery is handled personally and with the utmost care, and is specially packaged to ensure it arrives in perfect condition.

A SMS notification or email will be sent to the phone number or email address provided regarding the incoming delivery. Should the delivery be a surprise delivery, kindly indicate upon check-out and we will only contact the recipient upon arrival.

Currently, we only deliver within Malaysia, Klang Valley area. Should you wish to deliver your order to multiple locations or partially, please place your orders separately.

Delivery may be delayed during unforeseen weather conditions, traffic or situations beyond our control. In this event, we will contact you by phone or email regarding the delay in delivery and/or arrange an alternative delivery time if necessary.

Delivery Hours: 10:00 am – 5:00 pm daily

Delivery on Public Holidays is subjected to availability and a confirmation email will be sent. If delivery is not available, we will contact you by phone or email to arrange an alternative delivery date and time.

A minimum order of MYR 150 is required for delivery service.

Delivery Charges is a flat-rate of MYR 35.

Free Delivery for orders above MYR 500. 

 

Collect in Store

Orders may be collected at The Mandarin Cake Shop at Mandarin Oriental, Kuala Lumpur.

Please allow 24 hours for order processing. Customers will be notified via email or by telephone when the order is ready for collection.

Collection Hours of The Mandarin Cake Shop:
9:00 am - 8:00 pm daily

No minimum order is required for in-store collections.

No additional charge for collection in-store.

 

Terms and Conditions

  • Orders placed online are processed daily from Monday to Sunday with an order confirmation sent within 24 hours.
  • Merchandise is non-refundable and is not for re-sale or other commercial purposes.
  • No exchange for purchases of food products and gift certificates.
  • Delivery may be delayed during unforeseen weather conditions, traffic or situations beyond our control. In this event, we will contact you by phone or email regarding the delay in delivery and/or arrange an alternative delivery time if necessary. Delivery on Public Holidays is subject to availability.
  • Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.