Delivery/Pick Up

Delivery

We take as much pride in delivery as we do in creating our products. Each delivery is handled personally and with the utmost care, and is specially packaged to ensure it arrives in perfect condition.

A SMS notification or email will be sent to the phone number or email address provided regarding the incoming delivery. Should the delivery be a surprise delivery, kindly indicate upon check-out and we will only contact the recipient upon arrival.

Currently, we only deliver within Malaysia, Klang Valley area. Should you wish to deliver your order to multiple locations or partially, please place your orders separately.

Delivery may be delayed during unforeseen weather conditions, traffic or situations beyond our control. In this event, we will contact you by phone or email regarding the delay in delivery and/or arrange an alternative delivery time if necessary.

Delivery Hours: 10:00 am – 5:00 pm daily

Delivery on Public Holidays is subjected to availability and a confirmation email will be sent. If delivery is not available, we will contact you by phone or email to arrange an alternative delivery date and time.

A minimum order of MYR 150 is required for delivery service.

Delivery Charges is a flat-rate of MYR 35.

Free Delivery for orders above MYR 500. 

 

Collect in Store

Orders may be collected at The Mandarin Cake Shop at Mandarin Oriental, Kuala Lumpur.

Please allow 24 hours for order processing. Customers will be notified via email or by telephone when the order is ready for collection.

Collection Hours of The Mandarin Cake Shop:
9:00 am - 8:00 pm daily

No minimum order is required for in-store collections.

No additional charge for collection in-store.

The online cake shop for Mandarin Oriental, Kuala Lumpur ("MOKUL") is operated on a platform hosted by Shopify Inc. ("Shopify") at kualalumpur.mandarinorientalshop.com ("Shopify Website"). You are now entering the Shopify Website so you may access the MOKUL online cake shop. Accordingly, you will be subject to Shopify's Privacy Policy. If you do not wish to enter the Shopify Website, please click the cancel button.

Any personal information ("PI") you supply while visiting the Shopify Website is voluntary but if you choose not to supply your information then you may not be able to access or obtain the services requested. Your PI will be collected by or transferred to Shopify and/or MOKUL to process your service requests. If you have any questions concerning your PI held by MOKUL or Shopify, or if you would like to request access to or correction of your PI held by MOKUL or Shopify, you may contact mokul-cakeshop@mohg.com or privacy@shopify.com respectively.

By placing an order to purchase items from the Mandarin Oriental, Kuala Lumpur ("Hotel") online cake shop, you confirm your agreement to the Mandarin Oriental Hotel Group ("MOHG") Privacy Policy and you consent to the processing of your personal information by MOHG and the Hotel, including the collection, retention and usage of your name, contact details, other personal information (which may include sensitive data, e.g. medical conditions), transaction data and demographics ("PI") in order for MOHG and the Hotel to provide you with the requested services.

You have the right to request access to, correction and deletion of, and withdrawal of your consent to processing of, your PI by contacting MOHG's Data Privacy Officer by email at mokul-DataPrivacy@mohg.com or by post at Mandarin Oriental, Kuala Lumpur, Kuala Lumpur City Centre, 50088, Kuala Lumpur, Malaysia. Any PI you supply is voluntary but if you choose not to supply your PI then you may not be able to access or obtain the services requested. For the purposes of providing you with such services, MOHG and the Hotel will share your PI with MOHG's global network of companies and the service providers that assist MOHG with administering your PI, which may be transferred to, processed in and stored at a country outside your country of residence (including outside the EU/EEA).