We take as much pride in delivery as we do in creating our products. Each delivery is handled personally and with the utmost care, and is specially packaged to ensure it arrives in perfect condition.
A SMS notification or email will be sent to the phone number or email address provided regarding the incoming delivery. Should the delivery be a surprise delivery, kindly indicate upon check-out and we will only contact the recipient upon arrival.
Currently, we only deliver within Malaysia, Klang Valley area. Should you wish to deliver your order to multiple locations or partially, please place your orders separately.
Delivery may be delayed during unforeseen weather conditions, traffic or situations beyond our control. In this event, we will contact you by phone or email regarding the delay in delivery and/or arrange an alternative delivery time if necessary.
Delivery Hours: 10:00 am – 5:00 pm daily
Delivery on Public Holidays is subjected to availability and a confirmation email will be sent. If delivery is not available, we will contact you by phone or email to arrange an alternative delivery date and time.
A minimum order of MYR 50 is required for delivery service.
Delivery Charges is a flat-rate of MYR 35.
Free Delivery for orders above MYR 500.
Collect in Store
Orders may be collected at The Mandarin Cake Shop at Mandarin Oriental, Kuala Lumpur.
Please allow 24 hours for order processing. Customers will be notified via email or by telephone when the order is ready for collection.
Collection Hours of The Mandarin Cake Shop:
9:00 am - 8:00 pm daily
No minimum order is required for in-store collections.
No additional charge for collection in-store.
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The online cake shop for Mandarin Oriental, Kuala Lumpur ("MOKUL") is operated on a platform hosted by
Shopify Inc. ("Shopify") at kualalumpur.mandarinorientalshop.com ("Shopify Website"). You are now entering the
the Shopify Website, please click the cancel button.
Any personal information ("PI") you supply while visiting the Shopify Website is voluntary but if you
choose not to supply your information then you may not be able to access or obtain the services requested. Your
PI will be collected by or transferred to Shopify and/or MOKUL to process your service requests. If you have any
questions concerning your PI held by MOKUL or Shopify, or if you would like to request access to or correction
of your PI held by MOKUL or Shopify, you may contact firstname.lastname@example.org or email@example.com respectively.
By placing an order to purchase items from the Mandarin Oriental, Kuala Lumpur ("Hotel") online cake shop,
processing of your personal information by MOHG and the Hotel, including the collection, retention and usage of
your name, contact details, other personal information (which may include sensitive data, e.g. medical
conditions), transaction data and demographics ("PI") in order for MOHG and the Hotel to provide you with the
You have the right to request access to, correction and deletion of, and withdrawal of your consent to
processing of, your PI by contacting MOHG's Data Privacy Officer by email at mokul-DataPrivacy@mohg.com or by
post at Mandarin Oriental, Kuala Lumpur, Kuala Lumpur City Centre, 50088, Kuala Lumpur, Malaysia.
Any PI you supply is voluntary but if you choose not to supply your PI then you may not be able to access or obtain
the services requested. For the purposes of providing you with such services, MOHG and the Hotel will share your PI
with MOHG's global network of companies and the service providers that assist MOHG with administering your PI, which
may be transferred to, processed in and stored at a country outside your country of residence (including outside the EU/EEA).