Terms & Conditions

Terms and Conditions

  • Orders placed online are processed daily from Monday to Sunday with an order confirmation sent within 24 hours.
  • Merchandise is non-refundable and is not for re-sale or other commercial purposes.
  • No exchange for purchases of food products and gift certificates.
  • The merchandise sold through the Mandarin Oriental, Kuala Lumpur Online Gourmet Shop is provided by Mandarin Oriental, Kuala Lumpur (MOKUL). Any orders made through this online gourmet shop are made between the individual making the order (customer) and MOKUL. The order is subject to the local terms and conditions as may be imposed by MOKUL from time to time, and is subject to the laws and the exclusive jurisdiction of the courts of Malaysia.
  • Customer may pick-up merchandise directly from the Cake Shop located within the Mandarin Oriental, Kuala Lumpur or Customer may select the merchandise to be delivered to a location within Klang Valley, Malaysia. It is not possible to deliver merchandise to locations outside the stipulated delivery locations.
  • Delivery may be delayed during unforeseen weather conditions, traffic or situations beyond our control. In this event, we will contact you by phone or email regarding the delay in delivery and/or arrange an alternative delivery time if necessary. Delivery on Public Holidays is subject to availability.
  • Any perishable items ordered with be void and the payment will be forfeit in the event:
    • the Customer fails to pick-up the ordered merchandise on the designated pick-up date during the normal working hours of the Cake Shop; and/or
    • the delivery to the Customer's designated delivery address is rejected or otherwise incorrect.
  • MOKUL reserves the rights to cancel or modify orders in its sole discretion for any reason but Customer will be entitled to a full or partial refund of any payment made in the event such cancellation or modification.
  • Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.